SECTION 1 - RETURNS
Our 60 day guarantee and our return policy last 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be must also be in the original packaging, unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition or packaging is damaged, for reasons not due to our error
- Any item that is returned more than 60 days after delivery
SECTION 2 - REFUNDS (if applicable)
Returnable Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: a restocking fee of $10 will apply.
60 day guarantee:
To receive a refund or exchange, contact us directly at info@bestlife4pets.com with your order number within 60 days.
Note: All refunds are exclusive of shipping costs.
SECTION 3 - LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bestlife4pets.com.
SECTION 4 - SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SECTION 5 - EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bestlife4pets.com
SECTION 6 - GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver upon approved return.
SECTION 7 - SHIPPING
To return your product, contact us at info@bestlife4pets.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 8 - ORDER CANCELLATIONS
If you wish to cancel an order after it has been placed, please contact us immediately at info@bestlife4pets.com.
If your order has not yet been packed or labeled for shipment, we will cancel the order and issue a full refund.
If your order has already been packed, labeled, or shipped, it is not be possible for us to stop delivery. In this case:
Once the order has been returned to our warehouse in its original condition, we will issue a refund minus the shipping charges incurred.
Please note: A 10% restocking fee applies to subscription orders and returns.
